Required skills

safe use of personal protective equipment

communication skills including active listening and questioning techniques to identify and confirm client requirements and using and responding to nonverbal communication to display empathy respect and courtesy

customer service skills to maintain confidentiality of client information

literacy and numeracy skills to identify interpret and complete required documentation

organisational and time management skills to complete required tasks according to client requirements and workplace policies and procedures

Required knowledge

crematorium operating procedures

social religious and cultural differences and traditions in relation to memorialisation of cremated remains

professional funeral services industry parameters in dealing with the deceased and the bereaved

broad working knowledge of relevant federal state or territory and local government legislation and regulations relating to OHS memorialisation of cremated remains and associated documentation

workplace policies and procedures regarding memorialisation of cremated remains

operating and maintenance requirements of relevant tools and equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to select prepare use maintain and clean the required tools and equipment according to supervisor instructions workplace policies and procedures and manufacturers instructions

ability to locate and prepare memorial site and conduct memorialisation according to client requirements workplace policies and procedures

accurate completion of relevant documentation

memorialising cremated remains on multiple occasions to ensure consistency of performance and ability to respond to different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills within a crematorium environment

access to tools and equipment required to perform memorialisations including personal protective equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate memorialising cremated remains and cleaning up memorial while applying relevant policies procedures and legislation

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures regarding memorialisations

review of workplace records completed by candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFCBRA Coordinate the collection or memorialisation of cremated remains

SIFCBR013A Coordinate the collection or memorialisation of cremated remains.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Appropriate staff must include:

Memorialisation requirements may include:

Memorial site may include:

Tools and equipment may include:

Personal protective equipment may include:

Relevant legislation and regulations may include:

Workplace policies and procedures may include:

Memorialisation documentation may include: